IT Service Management
The extensive use of IT application systems in companies of all sizes is the basis for the operational implementation of business processes. A competitive advantage cannot be achieved by the IT application system itself, but primarily through the targeted and cost-effective deployment in the enterprise. The IT Service Management processes are of fundamental importance in companies that rely on information systems.
Many companies have either historically grown system environments or, through frequent acquisitions, a highly heterogeneous, complex IT landscape, coupled with inefficient service management processes. Operating your IT systems with an efficient number of resources, while ensuring and maintaining compliance, is only possible with clearly defined support processes and a business-case-oriented system landscape.
Our Services
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Significon has specialized in the optimization and implementation of IT Service Management processes in the regulated environment of the pharmaceuticals, medical technologies, and their supplier industries. Many years of experience have given us excellent process know-how and best practice solutions, so that we can provide you with a quick, efficient and optimal implementation. SAP Solution Manager is ideally suited to implement and manage your IT processes in your SAP environment. It provides an integrated platform for the implementation, validation and operation of SAP systems.
Application Lifecycle Management with Link.IT!
The combination of SAP Solution Manager 7.2 and Link.IT! provides a future proven and stable approach to run scalable application lifecycle management for agile projects.
Problem
Since more than 25 years, companys of life science industry are forced to validate their computerized system and implement IT Service Management processes to keep the validation status up to date. GAMP as well as ITIL are frameworks as well as guidlines which claim to support industries and give best practise guidances.
Looking at the last years, digitalization is on the rise and offers a lot of benefits at the core business processes. In contrast to that, the IT core processes have not changed over the last decades. More or less, the IT landcape is still characterized by non-uniformed landscapes with manual interfaces as well as paper based documentation.
Solution - Link.IT!
Link.IT! offers the following features based on SAP Solution Manager 7.2:
Integration
It is possible to design the whole end-to-end process within the same system: Incident management, Change Management, Testing, documentation and transportation.
All necessary information are located at one system and are connected native. Analysis and reports on the the fly are possible. No breaks between systems, no interfaces or incompatibility.
Total Cost of Ownership
For customers of SAP products, you are already owning SAP Solution Manager. Therefore no additional licensing and extra costs are necessary. The Know-How to setup up and maintain the solution manager are already inhouse available because of technical necessarity. The validation is possible without much effort and the exepcted ROI is less than one year.
Usability
The key user are familiar with the system and do not require foundation training. The training effort can be minized.
Features
- object oriented documentation
- change control
- versioning and digital signatures according to 21 CFR Part 11
- Traceability Cockpit
- RACI Cockpit
- Useability
- Inspection and Audit trail
- highly integrated
- no impact on your release capability
Do you would like to know more? Please ask for our Whitepaper.
Webinare
SAP Solution Manager 7.2 extended function by Link.IT! - Application Lifecycle Management for validation projects
Recording from 27.01.2021, language: german, Registration
Recording from 27.01.2021,language: english, Registration
Purpose & Use of SAP Solution Manager along the V-Model
Recording from 31.08.2018, language: german, View recording
Feel free to contact us
Significon has specialized in the optimization and implementation of IT Service Management processes in the regulated environment of the pharmaceuticals, medical technologies, and their supplier industries. Many years of experience have given us excellent process know-how and best practice solutions, so that we can provide you with a quick, efficient and optimal implementation. SAP Solution Manager is ideally suited to implement and manage your IT processes in your SAP environment. It provides an integrated platform for the implementation, validation and operation of SAP systems.